Ozcruising Pty Ltd trading as Cruises.com.au is a travel agent and member of AFTA Travel Accreditation Scheme (ATAS) Words defined in Legal Notices and Disclaimers have the same meaning in these terms.
Users of this website (users or you) agree to be bound by these terms and conditions, which are subject to change at the sole discretion of Cruises.com.au at any time and without notice. Please read these terms and conditions on a regular basis so that you are aware of any changes. Your use of and access to this website indicate your acceptance of these terms and conditions (and any changes to them). We will not be liable for any loss or disappointment that you may suffer as a result of changes to these terms and conditions. These are the current website terms and conditions and replace any other terms and conditions previously published. If we decide to change our website terms and conditions, we will post these changes on this page.
Products and services are sold by Ozcruising Pty Ltd trading as Cruises.com.au as an agent for wholesale companies and other suppliers providing services, including accommodation and transportation services. Cruises.com.au is not a provider of these services and has no responsibility for the services provided or not provided by any party. We give and make no warranty or representation regarding the standard of any service or product to be supplied and no person has authority to make any such representation or warranty on behalf of Cruises.com.au. All tickets, coupons, exchange orders, vouchers and receipts are issued subject to the appropriate tariffs, terms and conditions of sale of the suppliers and these terms. They are issued by us as an agent only. We have no responsibility, and extend no guarantees for discontinued promotions, cruises or specific holiday products.
All rates and prices quoted are quoted in Australian dollars and as such are valid only in Australia. We regret that we cannot accept online bookings from customers located outside Australia at this time.
Prices quoted do include goods and services tax ("GST") for domestic travel only. International travel is exempt from GST.
We reserve the right to vary published rates in the event of changes in exchange rates or price rises made by wholesalers or other suppliers. If the cost of any service increases due to exchange rate fluctuations, price increases, tax changes or any other reason, you must pay the increase when notified. We are not liable in any way if any increase occurs. Rates quoted are per cruise, as appropriate to the particular product.
The services sold through Cruises.com.au are subject to availability. Advertised fares are for new bookings only and can be withdrawn at any time without notice. Cruises.com.au reserves the right to decline any booking for any individual on any cruise or other service.
Items included in the prices or rates of the products are specified in each section. Prices do not include, unless stated, passport and visa charges, vaccination fees, any items of a personal nature such as telephone calls, beverages, laundry, excess baggage charges and gratuities, travel insurance or other items not specified.
From time to time cruise lines may advertise lower promotional fares, these fares are not always available to existing bookings. While Cruises.com.au will endeavour to accommodate the request to change to the lower fare, this request is at the discretion of the cruise lines. New promotional fares may affect your current booking, resulting in reduced on-board credit and payment dates. If we are able to transfer you at the lower promotional fare a fee of $100 will be applied to your booking. Please note that once final payment has been made for your cruise we are unable to lower the fare.
It is essential you advise us of any special conditions you may have which may affect your booking. These can include reduced mobility issues, medical conditions or any other special needs you may have at the time of booking.
A deposit or full payment is required at the time of booking. All deposits paid to Cruises.com.au are non-refundable and non-transferable. Charges will appear on your credit card statement as Travelseeker Pty Ltd.
When making a payment, you are confirming your booking with Cruises.com.au, and you agree to be bound by the legal obligations outlined within. Your right to any refunds can be limited by these terms and conditions and are in addition to the terms and conditions of the supplier.
Please ensure you have read and understood all terms and conditions before confirming your booking with us. Once payment is made for the booking, it is deemed that you have read and understood the terms and conditions for the booking. If you have any questions, please contact us before confirming your booking.
It is essential that you enter details of each passenger correctly as shown on their passport or other excepted government issued identification. The cruise lines and airlines reserve the right to deny carriage if the passenger’s name and/or date of birth vary from your documentation. Cruises.com.au has no responsibility for any loss or damage arising from incorrect entry of passenger’s names or dates of birth.
You may be able to change a passenger in a booking, providing that one original passenger remains in the booking and that you are more than 7 days from sailing. Fees do apply for a name change. Please see the schedule of fees for details.
When making a booking for two to four passengers, the first passenger in your booking will be the main contact for all correspondence. At the time you are ready to confirm your booking, by way of payment, please check that your details are correct and have not changed before making a payment. If you are making a booking for person/s other than yourself it is your responsibility to ensure that each individual person is made aware of these terms and conditions and any supplier’s terms and conditions.
It is strongly recommended that Travel insurance is taken out when travelling onboard cruise ships. Whether it be a short cruise to nowhere or an around the world voyage. There are many options to consider when taking out a policy and it is recommended that you take out a policy that suits you and your travelling companion’s requirements, including any pre-existing conditions.
Travel Insurance should cover a minimum of loss of deposit and other monies lost through cancellation.
Medical expenses whilst onboard the ship, as well as overseas can be surprisingly expensive and are NOT covered by Medicare nor any Private Health Cover. This is also the case for short domestic cruises even the 1-3 night cruise samplers.
Please Note: For Australian Coastal, Sampler Cruises, New Zealand or South Pacific cruises you will need to select "South-West Pacific, Papua New Guinea & Indonesia (including Pacific Cruising)" as "Australia (incl Lord Howe Island, excl cruising)" will not cover cruising.
Before you make any decisions about the product, you should read the Financial Services Guide/Product Disclosure Statement carefully to ensure that it is suitable for you.
Please view our website for details. https://www.cruises.com.au/travel-insurance
For more information on travel insurance please visit http://smartraveller.gov.au/tips/insurance.html
When making a booking with a specific cabin number, please advise us if you do not want your cabin changed. This means that you would not be offered a complimentary upgrade to a higher priced category, if one was to become available.
If your booking has not been allocated a cabin at the time of booking this is known as a Guarantee. A GUARANTEE CABIN is booked in an identical or higher category stateroom (for the same price) at the cruise lines discretion and will be assigned at any time after your booking is made. You may not be advised until day of sailing. You will be assigned AT LEAST the category for which you paid and the stateroom may be located on any passenger deck on the ship. Please note: Guarantee staterooms assigned may be equipped differently from general category description including certain staterooms with obstructed view and modified accessible staterooms. No requests can be taken for a Guarantee. If you have a special request the appropriate cabin and fare type must be booked to ensure the request can be accommodated at the time of booking.
Cruises.com.au have no control over cabin allocation from a guaranteed status and cannot change the cabin once it has allocated.
Please note that Cruises.com.au or the Cruise line still reserve the right to change your cabin at any time.
All deposits paid are non-refundable and non-transferable. Once the Cruises.com.au final balance due date has been reached, a 10% cancellation of the total cruise holiday fare will apply. *
*Please note this is in addition to the cruise lines, airline or other supplier’s cancellation fees as per their terms and conditions.
These fees are in addition to any fees charged by the supplier.
|Transfer to New Cruise/Fare||$100.00|
|Document Issue Fee||$25.00|
At times amendments can be classified as a cancel and rebook therefore the full monies on your booking would be charged as a cancellation fee and a new booking would need to be made which will require payment of the new balance.
All individuals departing from Australia and visiting any foreign port must be in possession of a valid passport. If your passport is due to expire within six months of your return date back into Australia, you should obtain a new passport. Should you be travelling on anything other than an Australian Passport then it is your responsibility to bring this to our attention as you may require a visa or permit to re-enter Australia or any other country the ship may visit. Names on all travel documents must match exactly the names as written on the passport which will be taken from the booking form.
Certain countries require a Visa for entry prior to arrival. Please ensure you are fully informed of the requirements before you make a reservation. Visas are the responsibility of all passengers travelling.
Cruises.com.au do not advise on Visa requirements for any passengers.
For visa enquiries, please visit the following websites that specialise in Visa information and applications:
Alternatively please contact the Embassy or Consulate of the countries you plan to visit. Please note that Visas may be required for Countries where a ship visits. Even if you are not planning to disembark the ship, you may still require a visa to board. Failure to have the correct documentation may result in denied boarding. Cruises.com.au accepts no liability should you fail to obtain the correct visa before departing Australia.
Vaccinations are recommended for certain destinations. Please contact your local GP or the Travel doctor (www.traveldoctor.com.au) who will advise you of these requirements. Please note that some vaccinations may be required weeks in advance of travelling.
Cruises.com.au only advertise cruises and sectors offered by the cruise line. Cruises.com.au will only book sectors where the disembarkation is at a major port (subject to the cruise line’s approval). Cruises.com.au take no responsibility should a passenger be denied embarkation /disembarkation, or if the ship is unable to dock at a port for operational reasons.
In the event of material alterations by a supplier to a proposed cruise booked by you, you may be given the option of cancelling the cruise without penalty but this is not always guaranteed. The right to cancel is subject to the conditions of the supplier. Your acceptance of any tickets, coupons, exchange orders, vouchers and receipts will be deemed acceptance of the above conditions and of any alterations made to your cruise.
Cruises.com.au is not responsible for any changes, fees incurred or loss to your cruise holiday in the event the cruise line makes changes which affects any other portion of your overall holiday.
All airfares booked through Cruises.com.au are subject to availability at the time of booking and are not guaranteed until full payment of the airfare has been made. Cruises.com.au reserves the right to adjust the fare in accordance with any increases the airline charge until full payment is made.
All airfares are subject to the airline carrier’s terms and conditions and fare rules for the airfare booked. Any changes or amendments will incur a fee, please see fee table under Schedule of Fees which is in addition to any airline carrier charges.
Baggage Policy is subject to the fare rules of the airline carrier. Please check baggage requirements and restrictions with the carrier prior to travel.
It is your responsibility to ensure you check with the airline prior to departure to ensure there has been no changes made to the scheduled departure time.
Alterations of flights are subject to the carrier’s terms and conditions. Cruises.com.au accepts no responsibility for any changes made by the airline which could affect your cruise holiday.
We do not offer advice on Frequent Flyer eligibility on fare types, carriers etc.
All hotels booked through Cruises.com.au are subject to availability at the time of booking and are not guaranteed until full payment of the hotel rate has been made. Cruises.com.au reserves the right to adjust the hotel rate in accordance with any increases the hotel charge until full payment is made.
All hotels rates are subject to the hotelier’s terms and conditions.
Any changes or amendments will incur a fee. Please see fee table under Schedule of Fees which is in addition to any hotel charges.
Alterations to your hotel room type is subject to the hotels terms and conditions.
Cruises.com.au will release special offers which have their own specific terms and conditions which are to be read in conjunction with these terms and conditions. These offers are for new bookings only, existing bookings cannot be transferred to these offers unless otherwise stated.
Airfare and hotel inclusions are non-refundable and non-transferable. Please ensure you read the special conditions associated with the offer or call our dedicated consultants to confirm the conditions of the offer.
Subject to any responsibilities implied by law and which cannot be excluded, we are not liable to you for any losses, damages, liabilities, claims and expenses (including but not limited to legal costs and defence or settlement costs) whatsoever arising out of or referable to material on our websites, whether in contract, tort including negligence, statute or otherwise. Liability of Cruises.com.au for a breach of a condition or warranty implied by law or otherwise, and which cannot be excluded, is limited to the supply of the goods or services again or the cash equivalent. Cruises.com.au has no liability for any act, omission or default, whether negligent or otherwise, of cruise lines, airlines, hoteliers, tour operators or any other supplier. We have no liability for any loss or damage occasioned by the negligence, act or omission of any supplier or other third party. We reserve the right to cancel or modify itineraries or bookings where circumstances require. In circumstances where liability of Cruises.com.au cannot be excluded, such liability is limited to the value of the purchased travel arrangements.
This site also contains links to other websites. These links do not imply that Cruises.com.au endorses these websites or guarantees the reliability of the information they contain. Such links are provided for your reference only. You acknowledge and agree that Cruises.com.au does not control such websites and is not responsible for their content, advertising, products or other materials on or available from such websites. We encourage you to read the terms and conditions and privacy policies of any third party websites when you access them.
The terms displayed on this website apply to all the products and packages sold by Cruises.com.au. Some products have terms and conditions that override the supplier’s standard terms and conditions. These may be obtained upon written request.
If you have any questions regarding these please do not hesitate to contact our office. You must read the terms and conditions applicable to every cruise and ensure that you accept those terms and conditions before you make a booking. If the terms and conditions are not displayed you should contact our office. Once you confirm a booking and make payment, you are bound by the terms and conditions applicable to the relevant cruise.
Photographs, illustrations and other promotional material displayed on our website are for promotion purposes only. Itineraries, routes, ship information including but not limited to cabin configurations and décor can change without notice.
Ozcruising Pty Ltd trading as Cruises.com.au give notice that all information contained within the site is subject to alteration with or without notice. While all travel information contained within this website is correct at the time of publication, some details (such as itineraries or prices) can change.
Cruises.com.au is licensed and trades within the ACT, therefore governed by the laws of the Australian Capital Territory. All contracts made between Cruises.com.au and passengers are executed at the following address: Level 1 Ethos House, 28 - 36 Ainslie Place, Canberra City, ACT 2601.
You agree that any action you bring against us will be heard in the Australian Capital Territory.