Booking Terms & Conditions
IMPORTANT: Please read all paragraphs below carefully.
Exchange Rate Adjustments
EXCHANGE RATES: Fluctuations in exchange rates are beyond our control. We reserve the right to increase any fare prices at any time without prior notice to take into account exchange rate fluctuations.
Passport name amendments
It is ESSENTIAL that your full passport name is given to us at the time of booking. Any correction or alteration to a passenger name after a booking is made will incur amendment fees or a whole new reservation may need to be made which could result in your booking not being confirmed.
Passports and Visas
Valid passports are required for all fly/cruise and cruise only product. Passports must have at least six months validity after the date of return to Australia. Certain ports of call may require visas prior to departure. For a modest fee, your consultantis happy to assist you with visa requirements and prepare application forms with express service to the Consulates. Check with your consultant regarding fees. Passport and visa requirements remain the responsibility of the traveller.
On many cruise lines it is compulsory that adequate travel insurance be purchased from the date of the deposit being made. We recommends Toursafe Travel Insurance which provides extensive medical, cancellation, and luggage cover. Contact us for further details.
Travel Insurance Claim Documentation
Where travel insurance has been purchased through us, we will be happy to assist with supporting documentation for your claim without charge. Where you have purchased your Travel Insurance from another source including credit card insurance, we will charge a fee of $250 for providing supporting documentation for your claim.
Gratuities - Pacific Sun and Dawn
Gratuities (tipping) in the cruise industry is a customary practice to show appreciation for excellent service, and on Pacific Dawn and Pacific Sun, it is completely voluntary. For passengers' convenience, P and O will automatically apply a recommended gratuity to their customers' cruise cash card. The automatic gratuity will be AUD10.00 per person per day (aged 13 years and over) for the dining and housekeeping teams. Passengers will have the complete discretion to adjust or remove the automatic gratuity based upon the level of service they receive during their cruise.
Gratuities - Dawn Princess and Sun Princess
For your convenience, your gratuities for food service and accommodation staff will be automatically pre-charged to your shipboard account at AUD10.00 per day for each passenger, including children. All gratuities are shared equally among all the Food Service and Accommodation Staff who serve you during your time on board. Since tipping remains a very personal matter, P and O offer you the option to adjust the amount of the automated gratuities at any time you wish, simply by contacting the Purser's Reception Desk. Bar staff and Salon Spa receive gratuities via the 10% automatically added to all accounts (excluding cigarettes). Gratuities for casino staff remain at your discretion at the time of service.
USA Online Travel Authorisation
All USA Travellers are required to go onto USA Dept of Homeland Security website to complete visa authorisation and get an authorisation number. The website is
https://esta.cbp.dhs.gov/esta. Once this is completed you will be able to enter the USA. Failure to complete this process can result in you being denied boarding your flight or cruise.
Your online Cruise Registration or Cruise Passenger Information Form must be completed before the Cruise Line will release your Cruise documents. Failure to complete this will cause delay. Once complete, the cruise line will release your documentation to WWCC10-14 days prior to departure date from Australia. It is unnecessary to chase documents with your cruise consultant prior to this, as all cruise lines issue documentation in 'departure date' order, and within this time frame. Your cruise consultant will inform you once your documents have arrived and are ready for collection or postage.
Airline seating and special meals
We recommend contacting the airlines directly for your seating and special meal requests to ensure that the airline has accurately noted your requirements. Airlines will often advise seat numbers but will not guarantee your seating until final boarding. Passenger are responsible for reconfirming all flights 72 hours prior to flight departure times.
Fuel and Security Surcharges
The price of crude oil in general and especially kerosene, which continues to remain at a record level; has subsequently forced many airlines and cruise lines to implement fuel surcharges. These fuel surcharges will remain in force until the crude oil price on the spot markets fall below USD40.00 per barrel on 30 successive days.
The Fuel and Security surcharges are not included in our costings due to the variations of these surcharges from theairlines and cruise lines. At time of final payment all airline tickets and cruise fares will be recosted with any relevant surcharges that are applicable at that time.
In the case of cancellation once final monies are paid; we will charge 10% of the fly/cruise costing or cruise only fare inclusive of all taxes, port charges and accommodation packages. This charge is in addition to any cancellation fees charged by Cruise Lines and/or airline/hotel/tour operator.
CABIN NUMBER: In many cases cruise lines will allocate you a cabin number at the time of booking or when your documentation is issued. This cabin number may be shown on your itinerary and also on your cruise documentation, however, this cabin number is never guaranteed by either the cruise line or Worldwide Cruise Centre. You may be relocated within the same grade/category by the cruise line at any time up to your embarkation without notice. Please refer to the cruise line brochure or the "contract of passage" supplied with your cruise documentation.
DINING/DINNER SITTING REQUESTS: Dining times are on a request basis only and are made on a first booked basis. Often your selected time will be on request only and waiting confirmation by the cruise line. Confirmation of your dining time is given by the cruise line upon embarkation of your cruise. Please refer to the cruise lines' terms and conditions in their brochure.
Port Charges, Govt fees and Taxes
Governed by local port authorities; port charges and govt fees are subject to currency fluctuation, and are required by law to be costed separately from the cruise fare. Airline taxes are also subject to currency fluctuation; and are converted at the exchange rate(s) when final payment is made. The port charges and airline taxamounts are a guide only.
On certain cruise and fly/cruise packages; tipping is included in the fare. Where this is not listed under the "package inclusions" we recommend USD8.00 - USD10.00 per passenger per day which will be divided between your cabin steward, dining room waiter and busboy. Please note on certain cruise lines this charge is automatically added to your onboard account - but is still optional.
Cabin Guarantee/Ships option
Where your reservation on a particular cruise has been confirmed as a "cabin guarantee" or "ships option" the cruise line is accepting your reservation for that particular grade of accommodation or higher; rather than assigning a specific cabin number. Cabin numbers are confirmed either when your cruise documents are issued, or, upon embarkation with a guarantee you will not be allocated BELOW this grade.
Smoking Policy P&O Cruises
In the interest of guest’s health, safety and enjoyment during their cruising holiday, smoking is no longer permitted indoors onboard P&O Cruises Australia Vessels, including cabins, suites and private balconies. This change in policy is also in line with Australian standards. Outdoor smoking venues will e published in the daily newsletter onboard your cruise. For further information please visit our website at: www.pocruises.com.au/smoking_policy .
Advertised lead-in cruise and fly/cruise packages are subject to airline, hotel and cruise availability at time of booking. Where these lead in packages are not available, the cruise company may offer an alternative grade of cabin for your consideration. We strongly recommend early bookings to avoid disappointment. Pre and post cruise land packages may need to be adjusted to suit flight schedules and availability. No allocations are held with airlines or hotels.
Service Provider Conditions
All service providers (Cruise Lines, Airlines, Hotels, Tour Operators etc.) have their own Terms and Conditions. It is the passengers responsibility to be aware of them for each service booked. In most cases these can be found on the service providers website or in their brochure. If you have any questions regarding the location of these terms and conditions or their wording, please contact your consultant. We, as an agent, has no control over the terms and conditions set down by the service provider.
All airfares are subject to change / increase / withdrawal without notice by the airline(s) until paid in full and tickets issued. All airline schedules are also subject amendments and flight cancellation without notice by the airline. Claims for costs as a result of these actions must be made directlyto the airline concerned. Worldwide Cruise Centre cannot be held responsible for the actions of an airline.
Travel Advice Notices
Please check any Travel Advice Notices issued by the Australian Department of Foreign Affairs and Trade prior to your journey.
www.dfat.gov.au/consular/advice or by calling 1300 555 135.
www.smarttraveller.gov.au or call 1300 139 281 for updated travel information.
It is essential to keep all tickets and boarding passes from your trip so that the airline can assist with crediting points that were not collected. Please contact the airline for assistance in redemption of missed points.
Travellers cheques/Foreign Currency
We can arrange these for you, and have your foreign currency and travellers' cheques conveniently available upon collection of your travel documents (which is normally two weeks prior to travel). Payment needs to be made the day that the travellers' cheques/monies are ordered from our office.
IMPORTANT: Final payment conditions (Exchange Rates)
If your account is not fully paid, you will need to contact your consultant on the day payment is being made as all charges are now subject to any exchange rate changes. We will re-cost all applicable services at the prevailing exchange rate and issue a new statement of account showing any necessary adjustments.
FINAL DUE DATE
FINAL CRUISE PAYMENT DATE: Cruise Line policy dictates that no extension to final payment date will be offered. If payment is not made by the due date the cruise line will cancel the reservation and deposits will be held as cancellation fees.